Refund Policy

General Refund Policy

roomovaa.co strives to provide high-quality products, services, digital content, resources, and customer experiences. If you are not satisfied with your purchase, you may submit a refund request in accordance with the terms outlined in this Refund Policy. All refund requests are subject to review and verification.

Refund Eligibility

Customers may request a refund within 7 calendar days from the date of purchase. To be eligible for consideration, the request must:

• Be submitted within the applicable refund period.
• Include sufficient information to identify the purchase.
• Be submitted by the original purchaser.
• Comply with this Refund Policy.

Refund requests submitted after the applicable refund period may not be eligible for review.

How to Request a Refund

To request a refund, customers should contact roomovaa.co with:

• Full name used during purchase
• Email address used during purchase
• Order or transaction information
• Reason for the refund request

Review Process

Each refund request is reviewed individually. During review, we may verify:

• Purchase information
• Transaction details
• Account information
• Order status
• Applicable policy requirements

Approved Refunds

If a refund request is approved:

• Refunds will be issued to the original payment method whenever possible.
• Processing times may vary depending on banks, payment processors, card issuers, and financial institutions.
• Once a refund has been issued, roomovaa.co cannot control the time required for funds to appear in a customer's account.

Non-Refundable Fees

Certain fees charged by third parties may not be refundable, including but not limited to:

• Banking fees
• Currency conversion fees
• Foreign transaction fees
• Payment processor fees imposed by financial institutions

Duplicate Payments

If a customer is charged more than once for the same transaction due to a verified technical error, duplicate payment, or processing issue, the duplicate charge may be eligible for a refund upon verification.

Fraud Prevention

Refund requests may be denied if there is evidence of:

• Fraudulent activity
• Abuse of the refund process
• Unauthorized payment activity
• Violation of applicable laws
• Violation of our Terms of Service

Chargebacks

Customers are encouraged to contact roomovaa.co directly before initiating a chargeback or payment dispute. Many issues can be resolved more quickly through direct communication. Where a chargeback is initiated, roomovaa.co reserves the right to provide transaction records, communications, purchase records, and other relevant information to the applicable payment provider or financial institution.

Cancellations

Orders may be cancelled before fulfillment, processing, or delivery where applicable. Once fulfillment, processing, delivery, access, or performance has commenced, cancellation eligibility may be limited. Cancellation requests are reviewed on a case-by-case basis.

Technical Issues

If a customer experiences a technical issue affecting access to a purchased product or service, roomovaa.co may first attempt to:

• Resolve the issue
• Restore access
• Provide replacement access
• Provide reasonable assistance

Where resolution is not reasonably possible, a refund may be considered.

Limitation of Refund Rights

Except where required by applicable law, roomovaa.co reserves the right to:

• Approve or deny refund requests
• Request supporting information
• Investigate unusual refund activity
• Limit repeated refund requests
• Modify refund eligibility requirements

Modifications to This Policy

roomovaa.co reserves the right to modify, revise, update, or replace this Refund Policy at any time. Changes become effective upon publication on roomovaa.co unless otherwise stated.

Contact Information

For refund requests or questions regarding this Refund Policy, please contact:

Satkeerath Kaur Chawla

5-9-1115 Flat No 305, Kanchan Junga Complex, King Koti, VTC: Nampally, PO: Hyderabad G.P., Sub District: Nampally, District: Hyderabad, State: Telangana, India

Website: roomovaa.co